Video Tutorials

It is easy to use, secure, effective and at any time / place offers customers access to accounts and banking products. TebMobile is available in two languages: English and Albanian.

Instructions for access:

Download from AppStore

Download from Play Store

To access the TEB Mobile application you must have an active E-banking product where you will be provided with a user ID and password.

First enter the Teb Mobile application and enter the user ID and password for E-banking. You will then receive a message about the PIN code for access to TEB Mobile.
Once accessed through PIN received via SMS, the client must create a new personal PIN (one of these: numeric PIN, fingerprint PIN or draw the PIN).
* If you want to use a fingerprint PIN, this should be defined on your device

https://www.youtube.com/watch?v=pKGtxYaFvSE&t=12s

Through TEB Mobile the following services can be performed:

MONITORING
• Monitoring of the account balance,
• Monitoring of account transactions,
• Monitoring of account details,
• Active loan monitoring,
• Monitoring of payment loan plan/details,
• Debt loan monitoring,
• Monitoring credit card payments,
• Monitoring credit card statement,
• Credit card debt monitoring,
• Monitoring of recent credit product campaigns.

https://www.youtube.com/watch?v=-nFsRiX3of8

TRANSFERS
• Quick transfers,
• Transfers between your accounts,
• Transfers to TEB accounts,
• Transfers to other banks,
• IBAN’s extract.

PAYMENTS
• Payment of credit card debt or of other person,
• Payment of invoice through credit card,
• Payment of invoice with barcode reader,
• Payments of municipal invoices through current account or credit card,
• Payment for prepaid services (IPKO).

https://www.youtube.com/watch?v=luxTnV1HqZE

OTHER SERVICES
• Request for loan,
• Request for new credit card,
• Activate payment order with a certain date,
• Request for new credit card,
• Request for additional card,
• Request for increase of credit card limit,
• Change the date of credit card payment,
• Change of credit card payment method,
• Send loan plan payment e-mails,
• Mobile phone refill (IPKO, VALA, ZMOBILE),
• Currency exchange (purchase / sale),
• Calculator for different currencies (GBP, CHF, USD), deposits, loans,
• Find the nearest branch and ATM.

For more information, visit TEB’s nearest branch, send us an e-mail to info@teb-kos.com or contact us at our Call Center 038/230000

Note: When you first log in to the TebMobile application after creating a numeric PIN, PIN with fingerprint or drawn PIN, the following question will appear on the screen:

Would you like to use the “smart key” to access e-Banking?

If users choose “smart key” for e-Banking, they will no longer receive SMS. In order to switch back to SMS, the users must first re-activate the “smart key” and then they should not choose the “smart key” to enter e-Banking.

Note: Client’s access to TebMobile will be blocked in cases when the client writes the wrong password or PIN three times in a row. Therefore, they will have to apply for the new password / PIN by completing a modification form at the branch or via the Call Center. The same conditions will apply to those clients who have lost their password.