Corporate department believes that the Bank’s commitment to ethical corporate dealings in the conduct of its business has been an important element of its success in recruiting new clients. This commitment applies to dealings with its employees, shareholders, customers and the community. The aim is to promote long-term success of the bank and secure its sustained competitiveness. High standards of service to our customers, accompanied by innovative products and services will make us one of the leading Banks in the country, attaining a wide range of customers - from individuals to corporate clients
Our Strategy is to strengthen our relationship – respectively to be customer focused. Geographical expansion by opening new branches and increasing role of branches is on our strategy in achieving our vision.
Important role in promoting banks image is our marketing, where employee image plays a vital role. Relationship banking from our portfolios is the main factor where we believe that our bank can differentiate from others.
As mentioned before, TEB SH.A. has three main customer segments – where based on that, bank has made segmentation also in branches and head office. Among these departments there is a synergy, and cooperation plays an import role in order that bank functions as a one.
Product differentiation – offering new products and delivering solutions to target market segments is in line with our strategy
While delivering services to our clients risk management plays important role in maintaining our credit quality.