We are committed to responsible banking and acting with integrity and responsibility in everything we do. At TEB, we believe that in creating value for our customers, shareholders, employees and society, how we do business is just as important as the sustainability of our business growth. It goes without saying that adherence to laws and regulations and the highest international standards and guidelines is part of our identity and forms the foundation for how we do business.
At the same time, we set high standards of business integrity and ethical conduct aimed at increasing the effectiveness of the compliance framework. In recent years, there has been a constant increase in regulatory requirements in Kosovo and at BNP Paribas Group Level where compliance management is becoming a top priority. As in previous years, we faced a lot of challenges but we appreciate the increased importance, awareness and implementation in the field of compliance. Our team spirit, commitment and the sustainable improvement of our efficiency are all aimed at safeguarding the integrity of our financial institution.
We expect our employees to act honestly, responsibly, fairly and professionally, to serve the best interests of customers and to respect the integrity of the markets. Our code of conduct, comprising our values, ethical business conduct and requirements, forms the basis for how our employees should behave with colleagues and our customers, business partners, shareholders and the authorities. TEB’s code of conduct includes ethical business provisions that are aimed at managing conflict of interest, preventing market abuse, fighting terrorism and other economic crimes.
We are committed to adhering to strict laws, regulations and guidelines to combat money laundering, finance of terrorism, and to prevent violation of international financial sanctions. We scrutinize our customers and their transactions to prevent our name and our products and services from being misused for such purposes. This can be seen in the increased number of employees who work in our Compliance Department, as well as in the implementation of advanced tools related to AML/CFT and International financial sanctions.
To this end, we apply meticulous measures supported by automated monitoring systems, and the ‘Know Your Customer’ (KYC) Review process. Our KYC Review process serves to update information in order to manage AML risks that may arise due to serving an existing customer. The process is in the form of regular reviews according to defined procedures and including assessment of people or entities that are ultimate beneficiary owners. Preventive measures and the implementation of thorough controls help us maintain strict adherence to laws and regulations as well as to the adapted policies and procedures of the BNP Paribas Group. Therefore, we continue to implement crucial projects to reinforce our IT infrastructure and cross-functional approaches to work ethics, preventing money laundering/terrorism financing/breach of international financial sanctions and conflict of interest, and will continue working on similar projects in the future. In order to promote our compliance program and to ensure awareness and adherence by our employees, we have expanded our training program to include e-learning and special modules on key compliance topics.
The modules are available to all employees and can be adapted to the needs of our business lines according to job-specific requirements. They also complement the wide range of on-site training programs that address compliance topics. Most of the disciplines covered by the professional modules are based on common notions of transparency. Our Compliance Department reports directly to the Board of Directors through the Audit Committee. Its purpose is to manage compliance risk in an appropriate manner to ensure that banking activities comply with relevant laws, rules and regulations.
In our view, banking should be built on trust, credibility and stability.
This is why we strive always to comply with globally recognized best and standard practice on the prevention of money laundering, terrorist financing and corruption. As TEB Sh.A, we are committed to continual compliance with relevant (international) laws, regulations and standards, including Know your Customer principles.